Support
We're here to help. Find answers below or reach out directly.
Email support
denderle@quantumprotectionss.com
Response within 24 hours
Community Discord
discord.gg/parlavoy
Fastest responses from the community
Documentation
Guides for every feature — AI Tutor, SRS, Immerse Mode, Placement Test, and more.
Frequently asked questions
How do I reset my password?
Go to the login page and click "Forgot password?" — you'll receive a reset link to your email within a minute. Check your spam folder if it doesn't arrive.
How does the spaced repetition system work?
Parlavoy uses the SM-2 algorithm. Cards you rate as easy appear less frequently; cards you miss appear more often. We also apply a polyglot interference penalty: if you're learning two related languages (e.g. Spanish and French), cognates that cause confusion are surfaced more frequently until your brain separates them.
Can I use Parlavoy offline?
Offline mode is in progress. Currently, an active internet connection is required for AI Tutor, Immerse Mode, and card syncing. SRS review with downloaded cards is coming in a future release.
What languages does Parlavoy support?
English, French, German, Spanish, Korean, Turkish, Arabic, Japanese, Chinese (Mandarin), and Russian — with more on the way. Use the Roadmap to see what's coming next.
How do I cancel my Pro subscription?
Go to Profile → Subscription → Manage Subscription. You can cancel anytime and your Pro access continues until the end of the billing period.
What is the CEFR Placement Test?
It's a conversational assessment where Parlavoy's AI chats with you in your target language for about 5 turns, then analyzes the conversation to assign an A1–C2 level. It updates your profile automatically. You can retake it anytime from the Placement page.
What's Immerse Mode?
Paste any native text — a news article, lyrics, a recipe, subtitles — and Parlavoy extracts vocabulary (with CEFR difficulty tags), key phrases, and comprehension questions. You can then add selected words directly to your SRS deck.
Can I use Parlavoy for my team or school?
Yes — we have an Enterprise tier with team dashboards, admin portal, bulk licensing, and custom onboarding. Email denderle@quantumprotectionss.com to discuss.
Is there a mobile app?
A native iOS and Android app is in active development. For now, Parlavoy works great in mobile browsers — it's a full PWA (Progressive Web App) so you can add it to your home screen.
How do I delete my account?
Go to Profile → Danger Zone → Delete Account. This permanently deletes all your data, decks, and progress and cannot be undone. If you need help, email denderle@quantumprotectionss.com.
Didn't find your answer? Email us and we'll get back to you within 24 hours.